jliss Privacy Policy

1Introduction & Scope

This Privacy Policy ("Policy") describes how jliss ("jliss," "we," "us," or "our"), the operator of the online gaming platform at jliss.vip, collects, processes, stores, shares, and protects the personal data of individuals ("you," "User," or "Player") who access or use the jliss platform, including the website, games, support services, and all related features.

This Policy applies to all personal data processed by jliss in connection with the operation of the jliss platform. It should be read together with the jliss Terms & Conditions and Responsible Gaming Policy.

jliss is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

2Data Controller

jliss is the data controller responsible for the personal data collected through the jliss.vip platform. As data controller, jliss determines the purposes and means of processing your personal data and is accountable for its protection.

If you have any questions about how jliss handles your personal data, or if you wish to exercise any of your data subject rights described in this Policy, you may contact our Data Protection Officer (DPO) at: [email protected] (plain text — not a clickable link).

3Data We Collect

jliss collects the following categories of personal data, depending on how you interact with the platform:

jliss does not collect sensitive personal data (such as health, political, or religious information) except where expressly required for responsible gaming purposes (e.g., self-exclusion records).

4How We Collect Your Data

jliss collects personal data through the following means:

• Direct submission: When you register for a jliss account, complete KYC verification, make a deposit or withdrawal request, or contact customer support.
• Automated collection: When you use the jliss platform, we automatically collect technical and usage data through cookies, server logs, and analytics tools.
• Third-party sources: Where permitted by law, jliss may receive data from payment processors (such as GCash and PayMaya) for transaction verification, and from identity verification service providers for KYC purposes.

5How We Use Your Data

jliss processes your personal data for the following purposes:

• To create and manage your jliss account, including authentication and identity verification.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted Philippine payment channels.
• To detect, prevent, and investigate fraud, money laundering, and other prohibited conduct on the platform.
• To provide customer support and respond to your inquiries.
• To comply with applicable Philippine laws, regulatory obligations, and lawful requests from government authorities.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behavior.
• To improve the jliss platform, personalize your experience, and develop new features based on aggregate usage patterns.
• To send you service-related communications, such as transaction confirmations, account security alerts, and policy updates.

jliss does not use your personal data for unsolicited third-party marketing. Promotional communications from jliss are limited to offers and updates relevant to your account, and you may opt out at any time through your account settings.

6Legal Basis for Processing

jliss processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the jliss account agreement with you, including operating your account, processing payments, and providing gaming services.
• Legal obligation: Processing required for jliss to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulatory requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: For optional data uses such as marketing communications, where your consent has been explicitly obtained and can be withdrawn at any time.

7Data Sharing & Disclosure

jliss does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your transactions.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity documents and prevent fraud.
• Game content providers: Game software suppliers may receive anonymized or session-level data necessary to operate their game titles on the jliss platform.
• Regulatory authorities: Philippine government agencies, including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission, when required by law or regulatory mandate.
• Legal and compliance: Legal advisors and law enforcement agencies where jliss is required or permitted by law to disclose data in connection with legal proceedings, court orders, or investigations.

All third parties who receive personal data from jliss are required by contract to handle that data in accordance with applicable Philippine privacy law and to use it only for the specified purpose.

8Cookies & Tracking Technologies

jliss uses cookies and similar tracking technologies on the jliss.vip website. Cookies are small text files stored on your device that help us recognize you, maintain your session, and improve your experience on the platform.

jliss uses the following types of cookies:

• Essential cookies: Required for the platform to function, including session authentication and security tokens. These cannot be disabled without impacting your ability to use jliss.
• Functional cookies: Remember your preferences, such as language settings and game display preferences.
• Analytics cookies: Collect anonymized usage data to help jliss understand how the platform is used and identify areas for improvement. No personally identifiable information is included in analytics data sets.

You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from using the jliss platform. Disabling analytics cookies will not affect your ability to play games or access any account features.

9Data Retention

jliss retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable Philippine law:

• Account data: Retained for the duration of your active jliss account, plus a minimum of five (5) years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for the duration of the account relationship and for five (5) years following account closure.
• Support communications: Retained for three (3) years from the date of the communication.
• Technical / log data: Retained for up to twelve (12) months, unless a longer period is required for an active investigation.

After retention periods expire, personal data is securely deleted or anonymized in accordance with jliss data disposal procedures.

10Data Security

jliss implements technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and jliss servers.
• Encryption of sensitive data at rest, including financial identifiers and identity documents.
• Cryptographic hashing with salting for all account passwords — plaintext passwords are never stored.
• Role-based access controls limiting employee access to personal data to those with a specific operational need.
• Regular security assessments and vulnerability testing of jliss platform infrastructure.
• Automatic session timeouts and OTP-based verification for suspicious login activity.

While jliss takes all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for maintaining the confidentiality of your jliss account credentials and for notifying us immediately at [email protected] if you suspect unauthorized access.

11Your Data Subject Rights

Under the Data Privacy Act of 2012, as a Philippine data subject, you have the following rights with respect to your personal data held by jliss:

• Right to be Informed: You have the right to be informed that your personal data is being processed, as described in this Policy.
• Right of Access: You may request a copy of the personal data jliss holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your jliss account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jliss's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or on grounds of legitimate interest where your rights override those interests.
• Right to Data Portability: You may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe jliss has violated your data privacy rights.

To exercise any of these rights, contact jliss at [email protected] with the subject line "Data Privacy Request." We will respond within fifteen (15) business days of receiving your request.

12Children & Minors

The jliss platform is strictly for adults aged 21 years and older in accordance with Philippine gaming regulations. 21+ jliss does not knowingly collect personal data from individuals under 21 years of age.

Age verification is conducted as part of the jliss account registration process. If jliss becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended and any personal data collected will be deleted.

If you believe a minor has registered for a jliss account, please notify us immediately at [email protected].

13Updates to This Policy

jliss may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. When material changes are made, we will notify registered users via their registered mobile number or email address, and update the "Effective Date" at the top of this document.

Continued use of the jliss platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14Contact & Complaints

For questions about this Privacy Policy, requests to exercise your data subject rights, or concerns about how jliss handles your personal data, please contact:

• Data Protection Officer, jliss
• Email: [email protected] (plain text — not a clickable link)
• Response time: Within fifteen (15) business days for formal data privacy requests.

If you are not satisfied with jliss's response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information on filing an NPC complaint is available on the NPC's official website.